The Malta Permanent Residence Programme

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Official Frequently Asked Questions as per Residency Malta Agency

Malta Permanent Residence Programme (MPRP) 2021

These Frequently Asked Questions are meant as general guidelines for use by licensed agents. In case of conflicting views between these Frequently Asked Questions and the pertinent legislation, it is S.L. 217.26 that prevails.

Quick FAQ Navigation:

1. ELIGIBILITY, ADMINISTRATION FEE, CONTRIBUTIONS AND DONATION

Third country nationals, excluding EU, EEA and Switzerland are eligible. Nationals from the currently sanctioned countries of (or have close ties with) Afghanistan, North Korea, Iran, Democratic Republic of Congo, Somalia, South Sudan, Sudan, Syria, Yemen and Venezuela are ineligible. The list of ineligible countries may be revised from time to time by the Agency at its discretion.
Yes. A parent or grandparent of the main applicant or of his/her spouse who proves to the satisfaction of the Agency that at the time of application he/she is principally dependant on the main applicant, is eligible as a dependant. The main applicant shall provide an affidavit confirming that he supports each parent or grandparent. If a parent or grandparent is applying as a dependant, proof that shows the link between the grandparent and the main applicant/spouse has to be provided (such as a family tree through birth certificates of the applicant/spouse, the birth certificate of the respective parent, and grandparent). An additional fee of €7,500 per parent and grandparent applies.
Accordion ConNo. The Malta Permanent Residence Programme is only open to the main applicant and his/her family dependants.tent
Main applicant must declare this in an affidavit. It is recommended that any documentary evidence that corroborates this declaration is submitted with the application pack, together with the affidavit.
If this retirement income is such that the parent or grandparent would still be able to prove to the satisfaction of the Agency that at the time of application, he/she is principally dependent on the main applicant, he/she would still be eligible to apply. The main applicant must still provide an affidavit confirming that the afore-mentioned parents or grandparents are still principally dependent on him/her.
An administration fee of €40,000 for each application applies. A non-refundable initial fee of €10,000 should be paid to the Agency within one month of submission of the application. The remaining €30,000 is required to be settled within two months of the issuance of the Letter of Approval in Principle.
The contribution fee of €28,000 (if purchasing property) or €58,000 (if leasing property) covers the main applicant, spouse and children who, upon submission of application, are principally dependent on the main applicant. For parents and grandparents of the main applicant and spouse, an additional fee of €7,500 each applies.
A financial contribution of €2,000 is to be made to a local registered philanthropic, cultural, sport, scientific, animal welfare or artistic NGO registered with the Commissioner for Voluntary Organisations, or as otherwise approved by the Agency.
A processing fee applies when a residence card is issued or renewed. The fee is currently that of €137.50 per person for the initial 5 years and €27.50 per year for renewals.
The residence certificate does not expire provided all the Programme obligations are adhered to. The residence card is valid for 5 years or until cut-off dates, at ages 14 and 18, following which the beneficiary should reapply for the card renewal with our Agency.

Form K, Form ID1A, Form ID2 and the subscriber agreement will need to be filled in. Biometric data for all the beneficiaries listed on the residency certificate will also be re-captured.
Yes, this is possible, however these are to be added to the application after the residence certificate is issued. A further application pack must be submitted containing the following documents:

  • MPRP7, signed in the presence and of the Commissioner for Oaths
  • MPRP2, 3, 4, 4a, 6, 10
  • Evidence of KYC
  • Birth Certificate
  • Change of Name (if applicable)
  • ID Card or equivalent
  • Marriage/Divorce Certificates
  • Military Records (If Applicable)
  • Certified true copy of the full International Passport
  • Police Certificate (if applicable)
Application must be accompanied by the contribution fee for dependants. Kindly refer to the Agent Handbook for list of fees and contributions.

2. QUALIFYING PROPERTY

No. Applicant has to own/lease property and submit the relevant documentation within 8 months from the date of issue of the Letter of Approval in Principle. However, a property that would have been leased/purchased before the application submission and which satisfies the rules found in S.L. 217.26 regarding the qualifying property, is still acceptable.
Yes, during the first 5 years the beneficiary can sell or stop leasing the qualifying property and buy/lease a new property as long as he continuously satisfies the qualifying property conditions. However, the beneficiary is not allowed to switch from an owned property to a leased property in the first 5 years. There must be no gaps between the end date of the previous lease/ownership and the new lease/ownership. A certified true copy of the purchase/lease agreement of the new qualifying property has to be submitted to the Agency as evidence. In addition, in case of lease, a rental declaration form and a receipt of rent payment are required.
Yes, it is possible, as long as the qualifying criteria are satisfied in both cases.
In the first five years, this is not possible.
No, these are not accepted as a qualifying property. The main applicant must lease or purchase a residential property.
Yes. Provided that the property is purchased before the date of application and on which works have been carried out at the expense of the client after the purchase, shall be considered to be a qualifying owned property insofar as the value of such property is not less than €300,000 as supported by an independent architect’s detailed valuation report including a plan of the property and a description of works undertaken. The Agency may, in its discretion, appoint an architect to determine the value of the qualifying owned property. In such case, officers of the Agency and/or any architect appointed by the Agency for this purpose shall be granted full and free access to the qualifying owned property to the extent that such access is likely to assist in determining the value of the said property. In all cases, it is within the power of the Agency to decide whether or not the requirements are satisfied.
The beneficiary is not obliged to retain possession of the qualifying property stipulated in the respective legal notice. However, to retain the residence permit he/she must hold a residential property in Malta or Gozo.
This matter is at the discretion of the Bank.

3. PROOF OF ASSETS

No, they are not permissible. These should be liquid assets like stocks, bonds, funds and bank deposits.
No, applicants can no longer be eligible by showing a yearly employment income of €100,000. Applicants need to show assets of €500,000.
The dependant has to prove that he/she is principally dependant at the time of submission of the application.

Monitoring of beneficiary’s €500,000 in assets, out of which a minimumof €150,000 need to be financial assets will be made yearly for the first 5 years. The declaration is to be made through the submission of Form MPRP5 (Official Compliance Form), which is to be signed by the beneficiary and by the agent.
Yes, they are different, distinctive requirements. Clients should provide:

  1. proof of €500,000 capital, out of which a minimum of €150,000 should be financial assets; and
  2. property valued at €300,000/€350,000 or rent of €10,000/€12,000 per annum.
The statement of source of funds and wealth is reflected in Form MPRP2. Also, a bank statement of the applicant’s main account for the last 3 months from which the administrative fee and the contribution will be remitted, is required.
Yes, these documents are acceptable as long as they are issued from a reputable company or an official entity. These documents will accompany the necessary MPRP forms, including Form MPRP2 in which the statement of source of funds and wealth has been incorporated. The Agency is interested in the ‘individual’ financial capabilities, and the applicant must convince the Board that he/she has enough funds to satisfy the MPRP requirements with regards to qualifying property, and sustain him/herself and their dependants while at the same time still satisfy the programme qualification criteria with regards to €500,000 in capital out of which a minimum of €150,000 shall be in the form of financial assets. What is important is that reliable evidence is presented to sustain applicant’s declaration.
Although the spouse is considered as a dependant, nothing precludes him/her from being in possession of certain assets and sources of income.
If main applicant’s shareholding exceeds 10% of the total shareholding in a publicly listed company, the company documents are required.
Yes, however these should be in the name of the main applicant as specified in the legislation. If in order to satisfy this requirement, the benefactor should transfer the funds to the main applicant who should present documentary evidence of this transfer such as deed of gift or sworn declaration, as well as evidence of the bank transfer.

4. KNOW YOUR CLIENT (KYC)

The agent is responsible for introducing reputable applicants to the Programme, hence the need to ensure that the agent supports the Agency by forwarding printed reports with regard to enquiries conducted from reliable sources on the potential beneficiary and all dependants over the age of 14. Other information that could be provided by the agent will facilitate the Agency’s work in conducting a proper due diligence assessment. Agents must remember that they should keep evidence of their investigations, for which they are solely responsible. The agent should also provide a covering letter signed in original.
KYC evidence has to be submitted upon application stage.

5. DOCUMENTS PRESENTED AS PART OF THE APPLICATION

No, there is no need to submit any documents prior to setting up an appointment. The agent must simply ensure that all documents stipulated in the guidelines/application forms, are provided on submission of application pack.

For those jurisdictions which require an Agency recommendation to issue a police clearance or for direct submission of the clearance to the Agency, agents should submit a police conduct request to Customer Care well in advance so that a good application can be submitted.
A comprehensive list can be found in the Agent Handbook, available on the Agency’s website.
No, such certificates are required at initial application stage and they may be submitted either as originals or as certified true copies of originals, apostilled or legalised as the case may be. If such documents are in a language other than English these should be translated to English. Translations done abroad should be apostilled or legalised. Translations done in Malta should be carried out by a registered translator.
In case of a divorced individual – whether a main applicant or a qualifying dependant – a divorce certificate must invariably be submitted, even if the said individual has since re-married.
  1. In the case where main applicant has sole legal custody, a court ruling is required.
  2. In the case where main applicant and spouse share the custody and the spouse is part of the application, they both need to sign Form MPRP4a related to the minor.
  3. In the case where main applicant and spouse share the custody but the spouse is not part of the application, spouse needs to sign Form MPRP4a related to the minor and a full certified true copy of the passport is required.
  4. In the case where the spouse has sole custody, a court ruling is required.
  5. In the case where main applicant shares custody with the biological parent, who is not part of the application, the biological parent’s consent is required together with a full certified true copy of the passport.
  6. In the case where the spouse shares custody with the biological parent, who is not part of the application, the biological parent’s consent is required together with a full certified true copy of the passport.
  7. If the biological parent has sole custody and is not part of the application, the minor cannot be included in the application.
Note that if the non-applying party does not hold a passport, an affidavit must be provided.
Reference is being made to Form MPRP4a – Declaration of Minor Dependant. In case where an applicant has sole custody of the child/dependant, his/her partner is not required to sign any additional papers. This is without prejudice and subject to the national laws in the child’s country of origin. In the case of shared custody, the other parent has to fill in Section C and provide a copy of his/her full passport.
As outlined in the legislation, a police certificate is required, issued by the competent authorities (federal or national) in the country of origin and in the country or countries of residence where main applicant has resided for a period of more than 6 months during the last 10 years. Only in exceptional cases, where it is proven to the satisfaction of the Agency that such a certificate is not obtainable, we would require an affidavit from a police official and/or a government entity in his/her country of origin or where he has resided for a period of more than 6 months in the last 10 years, confirming that good faith attempts were made by applicant to obtain the required certificates. Moreover, another separate sworn affidavit made by applicant and any dependants, declaring a clean criminal record is required.
Only documentary evidence for each current residential address held by the main applicant is required.
  1. date;
  2. details of main applicant: full name, passport number and country of issuance and residing address;
  3. details of the agent: full name, ID Card number, residing address and AKM Licence number;
  4. validity to cover the full duration of the application process, from submission to collection of residence certificates and residence cards;
  5. signature of grantor; and
  6. details of witness: full name and signature, passport number and country of issuance.
If translators are mentioned, these have to be identified and must sign the POA.
No, there is no specific template. Moreover, this is required only for adult children, parents and grandparents.
Yes, we have encountered such occurrences. Official documents/notarial certificates originating in China have to be legalised, meaning that such documents have to be certified by the foreign ministry of China and subsequently certified by either the Maltese Embassy in Beijing or the Maltese Consulate in Shanghai. Several applicants have already done this without encountering issues.
A self-declaration has to be signed and dated by the issuer and has to be submitted in original. Any self-declarations not in English must be translated to English. Translations done abroad have to be apostilled/legalised. Translations done locally do not need to be apostilled/legalised but have to be carried out by a Malta registered translator.
In the case of business ownership, whether in part or in full, evidence is required whatever the declared employment status of the applicant.
Yes, evidence of employment is required when main applicant has declared that he is not self-employed.
In the case where main applicant is both self-employed and not, he has to mark both options in Part C of Form MPRP2 and has to produce evidence on both his/her employment and his/her self-employment.
There is no issue with producing one marriage certificate (or a certified true copy) for a wedded couple. However, all divorce certificates must be submitted.
For minors who are less than 12 years old on date of application, the tick box in Part B and all of Part C have to be completed. In the case of a minor dependant who is between 13 and 18 years, Part B and Part C have to be completed. Part C is to be filled in and signed by the main applicant or the spouse, who is to select in which role he/she is submitting the form by selecting main applicant or spouse in the appropriate field. If he/she has sole custody, he/she has to denote this by ticking the box denoting sole custody. Part D is to be filled in by the other parent/legal guardian of the minor unless the other parent has sole custody. Again, this person (other parent/legal guardian) has to tick whether he/she is the main applicant, the spouse or a non-applicant in relation to the minor whose details are written on the form.
es, Form MPRP1 is the only form which requires the signature of the Commissioner for Oaths.
The form should suffice as long as it is accompanied by the patient’s identification document which is stamped, signed and dated by the examining physician.
This person may be the same general medical practitioner who filled in Part A of MPRP3. However, it could be a different medical practitioner.
Whoever is empowered to administer oaths in the respective jurisdiction (and the Agency has official confirmation that this is the case) can witness the signature in person on Form MPRP1 and other affidavits. A Commissioner for Oaths could also be available in local courts of law. It is to be remarked that all signatures should bear the stamp of office and any other relevant details.
In certain cases, a written signed declaration is needed, as in the declaration of wealth/income, for example. In other cases, and this is specifically stated, an affidavit is required. For example, when main applicant declares that dependants over 18 years are principally dependent on him/her.
Yes, the Commissioner for Oaths is a suitable person for this function.
Oaths taken via video calls are not accepted. Oaths are to be taken in the physical presence of the Commissioner, while also indicating the place it has been taken. During the oath-taking, the identity of the person taking the affidavit is confirmed by the Commissioner and identity documents verified. Moreover, the individual needs to thoroughly understand the seriousness of what s/he is swearing to.
A receipt from the relevant NGO registered with the Commissioner of Voluntary Organisations showing a donation of €2,000 should suffice.

6. SUBMISSION OF APPLICATION

No, the agent will submit the application on behalf of the applicant.
The fee has to be transferred via an electronic bank transfer to the Agency. At the time the application pack is accepted by the Agency, a request for payment is handed over to the agent, who will instruct the main applicant to effect payment within one month directly from the bank account specified in Form MPRP2 to the Agency’s bank account, quoting the application reference number.
Payments to settle any fees should only be made by direct debit from the bank account as declared by the main applicant on submission of file. Card accounts and/or virtual platforms are not permissible. Cryptocurrency is not permissible.
The Agency requires an introductory letter from the agent explaining the applicant’s motivation to apply for residency-by-investment in Malta. Additionally, main applicant may also opt to forward a letter of intent.

7. ISSUANCE OF LETTER OF APPROVAL IN PRINCIPLE, RESIDENCE CERTIFICATE, RESIDENCE CARD AND BIOMETRICS

An application pack is to be submitted complete and correct including full supporting documents. Incomplete application packs will not be accepted by the Agency. For a list of documents and forms to be submitted, kindly refer to the Agent Handbook, available on our website.

In order to submit a new application, the agent should set an appointment with Customer Care. During the appointment, the agent shall submit the application pack with the receptionist or a Customer Care employee, as applicable. The agent shall be given a receipt of submission, which does not mean that the file is formally accepted by the Agency.

Once the application pack is vetted and accepted by the Agency, a formal receipt is issued, and the applicant is requested to settle the initial non-refundable fee of €10,000 within one month. On receipt of funds, due diligence checks on main applicant and dependants are conducted. If successful, the application is presented to the Board of Approvals and, if approved, a Letter of Approval in Principle is issued.

Following this, the main applicant is required to settle the contribution, buy/lease the qualifying property, make the donation and purchase the necessary health insurance cover. Once main applicant provides all the documentation, the Agency will issue the residence certificate within 7 days, provided that all documentation is finalised and deemed acceptable.

The Agency will also issue a Letter of Final Approval to main applicant (the beneficiary), inviting him/her and his/her dependants to call at our offices for the capturing of biometric data. Once the biometrics are captured, and all residence forms collected, the application is sent to the department of residence for printing. The printing of residence cards currently takes circa 2 weeks per application.
As long as all requirements stipulated in the legislation continue to be met, the residence certificate will not have an expiry date. The residence card, however, is initially valid for a period of 5 years, but is renewable. In cases where a residence card is issued to a minor of less than 14 years, and the minor turns 14 during the 5-year validity, the expiry date of such minor’s card will fall due one month after his/her 14th birthday. The same applies when dependant turns 18 years of age.
Yes, infants are exempt from biometrics up to the age of 2. However, Form ID2 together with 2 certified passport size photos need to be submitted for each child. With regards to persons with disabilities, each case will be decided on its own merits.
Yes. Each individual has to pay €27.50 per year for the renewal of the residence card.
No, residence cards cannot be renewed through a Maltese Embassy abroad.
No, the Agency cannot provide any support to applicants who would like to obtain a travel visa.
Ideally the lease agreement should commence closest to the submission of the final proofs. The same applies to the health policy. The Agency applies a tolerance period of a maximum of 3 months.
In order for the main applicant to use his/her company’s bank account, the following documentation is required:
  • board resolution authorising main applicant to transfer funds from the company bank account for the MPRP application;
  • certificate of incorporation, shareholder register and register of directors for the company;
  • 3-month bank statement for the company account from which the funds will be transferred. The 3-month bank statement for main applicant’s working bank account is still required.
Yes, the health policy must be submitted together with a declaration signed by the Main Applicant, whereby, he/she states that he/she will take care of any additional medical expenses locally for all the beneficiaries, which are not covered by the health insurance policy.
The health insurance should cover all beneficiaries for a minimum of €30,000 per annum and covering full expenses for Malta. If any of the beneficiaries travels within the Schengen Area, they are requested to apply for a separate travel insurance covering their stay. The health insurance premium should be in the range of €250 – €750 per person according to age.
After the Letter of Final Approval, main applicant and all dependants have to travel to Malta to have their biometric data captured.

8. ACQUISITION OF MALTESE CITIZENSHIP RIGHTS

Yes, a beneficiary may submit an application for the acquisition of Maltese citizenship by naturalisation after continuously residing in Malta for a minimum period of 5 years. S/he should have resided in Malta throughout the 12 months immediately before the date of application and 4 years out of the preceding 6-year period. S/he has to be knowledgeable in spoken/written English and Maltese, of sound mind and of good conduct.

The Minister has the discretion, according to the Law, to grant or refuse the application. It does not, therefore, mean that if such person satisfies the said conditions s/he would automatically be granted citizenship by naturalisation. The Minister’s decision is based on internal policies, whereby amongst other requirements, the number of years could also be a feature in the examination of the relative request.
After the Letter of Final Approval, main applicant and all dependants have to travel to Malta to have their biometric data captured.

9. EMPLOYMENT AND EDUCATION

A certificate of residency under the Malta Permanent Residence Programme does not entitle beneficiary to any employment licences. He/she still needs to apply for a work permit through normal procedures.
The beneficiary or spouse can apply to launch a business in Malta through the competent authorities, as long as they satisfy the prevailing legislation. A dependant can also take this route without losing his/her residence rights.
The MPRP doesn’t carry any tax grants and/or incentives. The statutory tax applies, and it is recommended that the advice of a tax consultant be sought.
No, under the MPRP a minor is not entitled to free education. However, if the main applicant or spouse acquires a work permit, his/her children would be entitled to free primary and secondary education in state schools.
The MPRP does not grant beneficiary any employment rights in the Schengen Area. Therefore s/he will need to apply for a work permit in the Schengen country according to the provisions of that particular country.

10. TRAVEL

Holders of the MPRP residence card may only travel Visa-free to Schengen countries, and for a maximum period of 90 days within a 180-day period. The traveller should invariably carry a valid travel document and the residence card and is also expected to take out a health insurance covering his/her travel plans.

11. CHANGE IN STATUS OF BENEFICIARIES

No, the 27-year threshold valid under previous legislation is no longer in effect.
No, they do not lose their MPRP residence status as long as they still satisfy of the eligibility criteria.
The fact that s/he sells the property or opts out of the lease agreement means that the beneficiary will lose his/her status and this applies vice versa, that is, if s/he relinquishes the residence certificate, there will be no obligations to fulfil. If beneficiary relinquishes and/or loses his/her residence rights, any dependants benefiting from residence rights through the same certificate will automatically lose their residence rights too.

12. COMPLIANCE

The Official Compliance Form (MPRP 5) is an official form that beneficiary will have to fill once a year for the first 5 years, and thereafter at the discretion of the Agency, with the agent being responsible for the submission of such form along with the respective required documents. The form is in itself a declaration that the clients’ obligations are being satisfied according to the regulations. This form has to be filled in and signed by beneficiary. The agent’s responsibility is to ensure that this form is submitted together with all the supporting documentation approximately 1 week in advance and not more than 2 weeks earlier. If the required documents at form stage or at the report MPRP41 (report requesting further information) stage are not submitted within a 3-month period, the residence cards for the entire application may be subject to revocation.
Residence cards are issued with a validity of 5 years, unless the minor dependant turns 14 or 18 years old, in which case the card validity ceases on the dependant’s birthday. In the latter cases, the card is renewed automatically. Renewal requests after the 5-year expiry have to be done via the agent. The renewal procedure is subject to change. Biometric data has to be recaptured before cards can be extended.
The duration of the lease has to be not less than a year to comply with the set requirements. But the beneficiary must have a valid residence in Malta at all times, with no gaps whatsoever.
After 5 years, the beneficiary does not need to retain the qualifying property. However, he/she is still required to retain a residential property in Malta and take out sickness insurance to cover risks in Malta. The Agency has the right to ask the beneficiary, via the agent, to provide proof of residential address and sickness insurance, while also undertaking due diligence checks to ensure beneficiary and dependants are still eligible.
The beneficiary is required to hold the €500,000 capital with €150,00 in financial assets for the first five years only.

13. APPLICANTS WISHING TO CHANGE TO ANOTHER PROGRAMME

No. The two programmes are separate and distinct. An applicant may wish to abandon his/her Citizenship for Exceptional Services application and apply for the MPRP. However, the MPRP process needs to be undertaken in full.
Yes, applicant would be required to submit new residence application forms to the Agency. The Applicant’s documentation submitted for previous permits will have no bearing on the MPRP application.

14. GENERAL

Form MPRP10 provides for compliance with the General Data Protection Regulation EU2016/679 (GDPR). All applicants are to give their consent by signing this Form. In case of a dependant who is a minor on day of application a Form MPRP10 is still required and has to be signed by one of the parents (which parent must be part of the application).
In the case of a divorce, the beneficiary’s spouse and his/her parents and grandparents will lose residency rights. This might also affect the spouse’s children whose other biological parent is not the beneficiary and who would have been included as dependants under the application. Each case will be assessed on its own merits.
The Donor

A donor is a person who, at a certain point in time, has contributed to the accumulation of total wealth of the main applicant, with a one-time donation. In this case the following documents are to be submitted:
  1. The passport bio page and page containing signature of the donor(s), required as a means of verification of the signature in all cases (in addition to the deed of the donation, etc.)
  2. Benefactor documents (listed below) are required if the donation/s form/s a considerable part of the wealth and/or have had a considerable impact on the applicant’s wealth accumulation. In view of this, the agent and/or the main applicant should in the first instance assess this themselves, and if according to their judgement, the circumstances require such documents to be submitted, they do so with the initial application to speed up the process. In any case, however, the Agency reserves the right to ask for these documents at a later stage, if from our assessment it results that the donation’s impact on the wealth requires such documents.
The Benefactor

A benefactor is a person who takes the responsibility to cover the financial requirements established by the law that would qualify the main applicant as eligible for the issuance of the certificate of residence. The benefactor will be screened by our due diligence process as the source of funds of the main applicant. Therefore, the following documentation must be submitted:
  • Form MPRP2, in the name of the benefactor, all sections fully completed (including the Source of Funds and Wealth section);
  • Form MPRP 4;
  • 3-month bank statements for the benefactor’s account from which the funds for the MPRP application will be remitted
  • Certified true copy of all valid passports of the benefactor (ALL pages);
  • Evidence of current employment (if applicable);
  • Evidence of business ownership (for business owned in part or in whole by the benefactor);
  • Sworn declaration that the benefactor will fund the main applicant’s MPRP application and all the related financial obligations and will also provide the main applicant with stable and regular resources.
  • Form MPRP6 and a copy of the biometrics data page attached at the end of the Form;
  • Police certificates from the benefactor’s country of origin, his/her current residence and any country he/she has lived in for a period of over 6 months in the past 10 years.
The main applicant should still complete Form MPRP2 in its entirety and provide a 3-month bank statement of his/her personal bank account.
No. The Approvals Board decision is final and cannot be appealed.

15. WITHDRAWAL OF APPLICATIONS

The main applicant or beneficiary must submit a declaration in original, stating the reason for withdrawal. Certificates and cards need to be returned to the Agency within one month after confirmation of withdrawal.
Yes, the agent must set an appointment with Customer Care to collect the file submitted by the applicant.
Yes, in this case, if the dependant is a minor, the main applicant should still submit a declaration on behalf of the minor dependant, explaining the reason for withdrawal. If the dependant is an adult, he/she should submit a signed declaration on their own behalf.

16. DE FACTO PARTNERSHIPS

Yes, de facto partnerships are accepted as long as adequate proof of such is submitted.
The following documentation is required as part of the application for a de facto partnership:
  • covering letter signed by the agent;
  • certified true copy of Main Applicant’s passport;
  • certified true copy of partner’s passport;
  • certified true copy of the Main Applicant’s birth certificate;
  • certified true copy of the partner’s birth certificate;
  • adequate proof of long-standing relationship, which may include the following:
    • affidavit from relatives/friends confirming that they have known the couple for an adequate number of years;
    • bank statements (either showing transactions between partners or showing a joint bank account);
    • rental agreement or purchase agreement of a joint property;
    • dated photos portraying the couple;
    • flight tickets showing travel together;
    • any other relevant documentation.
The full documentation should be submitted prior to the initial application submission, since the de facto partnership should be approved by the Minister. The agent is requested to set an appointment with Customer Care to submit such documents well in advance.

17. AGENCY POINT OF CONTACT

Applications are to be submitted at Zentrum Business Centre, Level 2, Mdina Road, Qormi QRM 9010, Malta by the agent in person. Appointments for the submission of applications and/or documents must be made by sending an email to customercare.residencymalta@gov.mt.
The capturing of biometric data is held at Zentrum Business Centre, Level 2, Mdina Road, Qormi QRM 9010, Malta. To set appointments for biometrics, send an email to customercare.residencymalta@gov.mt.
The residence cards are issued by Identity Malta but will be collected by the beneficiary or by the agent from Zentrum Business Centre, Level 2, Mdina Road, Qormi QRM 9010, Malta. Agents will be notified by email when residence cards are ready to be collected.
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